FAQ
Frequently asked questions
224 articles
- How to hold and release shipment notifications with "Release orders upon scan"Learn how to delay shipment notifications to your sales channel and release them when you're ready using the "Release orders upon scan" setting.
- BigCommerce orders with missing variants after setting up subscriptions with Rebillia
- Troubleshooting email notifications in SKULabsFix issues with shipped emails not sending, CC recipients not receiving copies, domain blocked errors, Postmark errors, and PO email failures in SKULabs.
- Why aren't my orders importing into SKULabs?Troubleshoot orders that aren't appearing in SKULabs — including sync settings, order status filters, archived orders, listing sync issues, and channel-specific causes.
- How to use SKULabs reporting and insights for inventory planningLearn how to use SKULabs' built-in reports and Insights tools to identify slow-moving stock, forecast stockouts, set reorder points, and make smarter purchasing decisions.
- How to handle a partial shipment in SKULabsLearn how to ship part of an order now and fulfill the remaining items later, without losing track of what's still outstanding.
- Packing slip troubleshooting and customization guideFix common packing slip issues and learn how to customize what appears on your packing slips — notes, tags, locations, kits, dropship items, and more.
- Does SKULabs ship my orders?
- How to Reach Out for Help in SKULabsWhat is the preferred method of contact and what type of support does my plan offer?
- How to use scales in SKULabs
- How do I sync with a supplier inventory feed or 3PL inventory feed?
- How can I generate a CI1 CCI Canadian Customs Invoice?
- How to set up Auto-Deduct rulesAutomatically deducting orders shipped outside of SKULabs
- Scan to tag ordersHow to tag orders during fulfillment with a barcode scanner
- What are listing rules?
- Should I remove, delete, or unlink old variant products on my sales channel?How and why to avoid repurposing SKUs or unlinking historical or missing variant listings. How to handle old products?
- Amazon error - "we cannot process this request because your account is still being setup or there is an issue with the account. Please log in to Seller Central for more details."
- Language localization support with SKULabsHow to change language on SKULabs webpages Chrome, Safari, Microsoft Edge and Firefox
- Recent changes to the Amazon buyer requested cancellation process
- How to connect UPS with Shippo
- How to import ship by dates from Shopify
- How items are assigned to locations automaticallyWhy are new locations being added to my warehouses?
- How to add items not offered on my sales channel to an orderHow to add any item in the SKULabs catalog to a sales channel order
- How do I contact SKULabs?SKULabs Phone Number, Call SKULabs, Contact SKULabs Support, Sales, Billing
- Why does Shopify say "SKULabs sent a shipping confirmation email"?
- How does insurance work with EasyPost?EasyPost shipping insurance
- How to sort items on the order picking interfaceHow do I sort the items on my pick list and the in-app single order picking screen?
- Tax IdentifiersLearn how to manage tax identifiers and apply them to shipments.
- How to track inventory stored in WFS or other 3PL warehousesHow to track and automatically deduct Walmart WFS or other 3PL orders
- How to import line item customizations into SKULabs from my sales channel?Importing extra information about a line item
- FAQ: The name on my emails coming from SKULabs is incorrect
- How can I protect my customers PII using automated order redaction in SKULabs?
- How to customize shipping labels
- How to set up a Pop Up Shop or POS for your stores and events
- Download the SKULabs App (iOS/Android)Google play store, apple app store, iOS, android, Samsung, iPhone, iPad, iTouch, tablet, mobile phone
- How can I stop SKULabs from importing inventory when new products come in?
- How to set dry ice weight to shipments
- How to change the status of orders
- Boxify in SKULabsCalculating box sizes and packing with Shopify via Boxify
- Does SKULabs support Fedex One Rates with EasyPost?I don't see FedEx One Rates when I rate shipments via EasyPost
- Does SKULabs work with Amazon Multi-Channel Fulfillment (MCF) or help me dropship my orders using FBA?
- How do I schedule pickups with my carrier?
- Can I purchase labels through eBay from SKULabs?eBay international standard delivery, eBay Global Shipping Program
- Disconnected order
- How to import WFS / Deliverr orders from Walmart
- How do I sell different grades or quality of the same product?Sell different versions of a product e.g. new vs. used or refurbished items in SKULabs
- How do I fix scientific notation and formatting issues in Excel?Excel rounding or incorrectly formatting long numbers, skus, barcodes, and numbers over 15 digits.
- How long can I stay signed into SKULabs?How long does SKULabs keep me logged in
- Does SKULabs offer pay-on-use return labels?Making the most of pay on use return labels
- Can SKULabs be used offline?Network connection, wifi, internet, disconnected, red refresh icon, error
- Flash selling with SKULabs
- How can I disable inventory alerts by CSV?
- How to correct vertical alignment of barcodes on Avery label templates
- How is inventory for POS (Point-of-Sale) orders processed?
- How to include federal tax ID on customs documents generated by FedEx and UPS
- Using and Managing TagsItem tags, orders tags, customer tags, PO tags, import tags from sales channel, import or edit tags by CSV file
- EasyPost - Payment Options and Fees
- Copying products between Shopify storesImport products to Shopify
- Onboarding to a new platform when you have orders in progressHow to onboard to SKULabs with partially shipped or partially fulfilled orders
- Why can't I ship FedEx Ground to this address?What is FedEx Home Delivery?
- How is Goods on Hand calculated?cost wholesale goods on hand
- Instagram / Facebook / Google Shopping
- Does SKULabs offer discounts on USPS, DHL or FedEx? Can I bring my own accounts instead?
- FedEx Error: Choose another method, PRIORITY_OVERNIGHT is not available for this package.
- How do I change my default address validation provider?
- Where can I find sync reports?
- How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?military ship address customs error different APO FPO DPO AA AE AP
- How do I use Yubikey for 2FA with SKULabs?Yubikey OTP 2FA second factor authentication
- How do I enable UPS SurePost?How to add your UPS SurePost account to SKULabs
- Can I upload a logo for my packing slips?upload logo for packing slip
- How can I automatically print a return label to include in the box when I ship an order?Printing a return label along with shipping labels
- Why do I keep having to reset my password?
- Why are SEKO labels printing duplicate address fields?
- What is a "customer facing" note type?Learn what customer facing notes are and how to use them.
- Serial management in SKULabs
- How to prevent the import of specific tags on your ordersRemove transaction id tags or other tags using rules
- How to manage preconfigured kits
- Does SKULabs integrate with EDI?EDI as a purchasing organization EDI as a selling organization
- Branding / logo options for shipping
- What release cycles / versions of SKULabs are there? Can I revert an update or opt-in to preview upcoming changes?
- How to manually send shipment notification
- Why is inventory for one region overwriting another region on Amazon? What is a Global SKU?Global SKU overwriting inventory
- Configuring your store to update the shipped order status in SKULabs
- How to re-enable automatic mark as shipped defaults
- FedEx Commercial Invoice with Letterhead and Signature
- FedEx Advantage EnrollmentDiscounted FedEx shipping rates
- Does SKULabs support Global-E?How to process externally shipped orders within SKULabs
- How to reauthorize SHIFT4SHOP (3dcart) access credentials
- What mobile devices does SKULabs support?iPad, iOS, Android versions supported by SKULabs.
- How to automatically print packing slips and shpping labels togetherPrint shipping labels and packing slips together
- How to set a shipping cutoff time or schedule shipments for MondayHow do I keep shipping for tomorrow after I print my manifests?
- Does SKULabs support QR, Data Matrix, or other 2D barcodes?Yes, SKULabs supports QR and other 2D barcodes.
- SKULabs Enterprise Returns Portal
- How to identify orders missing tracking information
- Tracking accurate inventory for orders of assorted, surprise, mystery, or random items.
- Amazon UK Ship From confirmations (January 1st, 2021)Amazon Ship From confirmation VAT
- How to merge itemsMerge duplicate items to link listings from two items together
- FedEx Error: Number of Commodities exceeds min or max limit.
- How to create and configure kitsConfiguring your catalogs kits and kit components
- Easypost error - Manifesting only required for Print-as-you-go customers
- DHL Express - rates error after connecting to SKULabs
- How to automatically remove items from a warehouse when they are sold out.Remove items from warehouses when stock becomes 0
- Amazon Buy Shipping SFP - FedEx One Rate Saturday Delivery
- Customs declaration contents typesCustoms merchandise, returned goods, documents, gift, sample, other
- Stamps error: Create Label Error: Total value of customs line items cannot exceed declared valueCreate Label Error: Value of customs line item must be a positive numeric value 99999.99 or less
- Can I connect my CRM to SKULabs?SKULabs CRM Zoho
- Easypost Error: Invalid number of products
- BigCommerce Orders StatusImporting BigCommerce orders with custom statuses
- How to edit an order in SKULabsEditing orders edit order change address update address modify order items
- Does SKULabs support UPS Simple Rate?UPS Simple Rate
- Endicia Error - Missing or invalid element: MailpieceShape. (Log ID: 35718)
- FedEx Error: Inactive customer accountFedEx Account is not active / Inactive Fed Ex Account
- Shippo Error: The element 'ShippingContents' has invalid child element 'ItemDetail'
- Managing price listsCreating pricing tiers for your customers in SKULabs
- How to remove old printers from printer selectionHow to disable old or unused printers
- Can I ship orders to a PO Box using non-USPS carriers?Why won't other carriers rates appear for a P.O. box address?
- How to view print queue and completed jobs
- How to link orders with unlinked listingsStep-by-step instruction on how to link orders with unlinked listings
- ParcelForce "Authentication failed" error
- EasyPost: Unable to complete shipment purchase
- How is the from address determined for a shipment?How to set the ship from address when shipping, how to change the label origin address
- How to recreate a kit as an itemHow to change a kit into an item
- How to update item SKUs in SKULabs from sales channel SKUsUpdating your SKULabs catalog to reflect changes made on your Sales Channel
- Prevent the import of Shopify "pending" ordersexclude import pending orders
- How to start shipping with FedEx SmartPostConnect your Fedex SmartPost / Ground Economy account to SKULabs
- How to import historical orders from my sales channelImporting old orders into SKULabs
- How can I test the next release of SKULabs prior to release?test skulabs
- What to do when your account is flagged for fraud at EasyPost
- How to enable Cost AveragingDynamically changing cost for items with different rates on purchase orders
- How to send partial and complete shipment emails to customers from SKULabsSending tracking numbers for multiple shipments on the same order
- How to disable manual verification for pickers/shippersRequire scan verification for users during fulfillment
- How to add DHL Express carrier through Shippo
- The contacts pageViewing and managing your customer contacts.
- Scrolling to top during item verificationMobile device order fulfillment with scroll to top
- How to import Kits in bulk using CSVUsing the Kits import function to import kits in bulk
- How to void shipments on ordersVoiding shipments and shipping labels for orders
- Basic reports and insightsHelpful tools at the tips of your fingers.
- How to connect Royal Mail account to SKULabsRoyalMail missing tracking code service ranges fix
- Shipment notification (Mark as shipped)How to mark orders as shipped
- How to complete the customs form
- How to add additional barcodes to items and kitsAlternate barcodes and extra barcodes for items and kits in SKULabs
- How to use advanced order filtersHow to hide or include orders with specific tags from the order list
- Why are my pick lists or packing slips printing with very small or very large text?Small fonts on picking lists, packing slips, and 4x6 templates
- Why are there missing listings from my Big Commerce or 3DCart store?
- How do I get the on-screen keyboard to show on iOS while a scanner is connected?turn off scanner open keyboard ipod ipad ios
- How to set filters and manage filter presetsHow do I set and reset filters?
- How to view an order's channel statusHow to use the Channel Status column
- How do I get calculated shipping rates from SKULabs into my Ecommerce channel during checkout?
- How do I change my store's origin and return address?Amazon return address
- Alternative to the SKULabs Print Client: Print locally without a print preview popup using Chrome on Windows (Not Recommended)Using Kiosk printing in Chrome on Windows
- How SKULabs safely imports unpaid orders to avoid overselling without allowing accidental shippingSKULabs supports unpaid / pending order sync with Amazon, Shopify, eBay and most other channels
- How to add or edit the from address printed on shipping labels
- How to manage backorder fulfillment
- How can I bring attention to notes or warn shippers prior to shipping?
- How to handle digital / virtual / coupons / non-shippable items on orders.
- Why is retrieving rates or creating shipping labels taking a long time?
- Pages printing in reverse orderHow to change the order and orientation of how pages print
- What personal information is held by SKULabs?GDPR, CCPA, Redaction, Redact, Update, Request personal information be removed.
- How to add a manual shipment to an order
- How to run listings sync for your storesHow to import listings into SKULabs by running a listings sync
- System Requirements & Recommended Hardware DevicesEquip your team with the best tools for the job.
- Activating and deactivating sync for a storeTurning on a store's auto-synchronization feature
- Amazon marketplaces and regions supported by SKULabs
- How to import contacts to SKULabsUsing the Import/Export Contacts page to keep your customers closer
- How to find which orders are reserving an item's stockUsing the Past Orders section to view item's with reserved stock quantity
- How to update Amazon Handling Time (Fulfillment Latency) for Amazon and Walmart Fulfillment Lag TimeHow to update Amazon fulfillment latency when pushing stock. Walmart requires fulfillment lag time for Canada marketplace listings.
- Electronic customs documents for FedEx international shipment
- How can I start using the Batch feature?Batch Order Fulfillment in SKULabs
- Why are there missing listings on my order?What are missing listings and variants and how to handle them.
- Insights Feature Overview
- How do I cancel a customer's order?Should you cancel an order in SKULabs or on the sales channel?
- What scales does SKULabs Print & Scale client support?
- Setting up a safety stock strategySteps for enabling safety stock reservation
- How to connect CouriersPlease to SKULabs using EasyPost
- How do I delete or deactivate users?
- Why are product updates like SKU changes not reflected in SKULabs?How to update or change SKULabs item information to reflect changes made on your sales channels
- What to do if Amazon is displaying and selling an FBM offer for an inactive and/or out-of-stock listings on Seller Central
- How can I see all of my Processing orders?Why filters hide orders from view, and how to fix it.
- Amazon/Walmart - Where are my new listings? Why do I have missing listings?Walmart missing listings, amazon missing listings skus
- Is SKULabs integrated with _____?Full list of carriers, stores, marketplaces, and other integrations SKULabs supports.
- Can I connect more than one of the same store?Connecting multiple stores multiple channels of the same type. Connect more than one ebay, shopify, amazon, etsy, walmart, bigcommerce store
- How to accept preorders and backordersA good preorder workflow can help you build product buzz without overselling or under-fulfilling.
- What are the different types of sync supported by SKULabs?Learn the types of Sync offered by SKULabs.
- What is our phone number?How can I call SKULabs?
- How can I get assistance in an emergency?Keywords: Urgent issue emergency help issues require immediate help assistance telephone need support please asap
- What user permissions and roles are available?
- What is an invalid address? What is the red house icon next to order numbers?Address validation review and invalid addresses
- Why is my warehouse / store phone number or email address on my customer's labels?Shipping labels print email address and phone number on labels
- Does SKULabs support Amazon Seller-Fulfilled Prime?SKULabs has excellent support for both Amazon and Amazon Seller-Fulfilled Prime orders.
- How can I remove a shipping method or option?Control enabled methods to avoid expensive, slow, or incompatible shipping methods for your operation.
- How can I prevent Shopify dropshipped items from appearing on my orders in SKULabs?The distributor system can control dropshipped items, or you can use virtual items to skip their import onto orders.
- How do I add a carrier account to SKULabs?Can I ship from SKULabs using my own negotiated rates?
- How can I prevent items I've dropshipped from being included on orders from BigCommerce?SKULabs offers two special "bin picking numbers" to help you control items you dropship outside of SKULabs
- Does SKULabs support Amazon Canada / UK / etc?Does SKULabs support Amazon in Canada UK Germany etc?
- Does SKULabs support eBay UK / Canada / etc?eBay Canada France UK Australia Austria Belgium Germany Motors Italy Spain Switzerland Hong Kong India Ireland Malaysia Poland PH SG NL
- Error purchasing the shipment: Error, Missing or Invalid Vendor Collection ID Number.
- How does SKULabs import Shopify products?
- How to Pick Pack and Ship using both SKULabs and ShipStationManaging shipping and inventory with SKULabs while using ShipStation
- Setting your store's custom line item policyHow to create listings and link items from missing order line items.
- What is the "Clear out FBM inventory on this FBA listing" tool?
- How to get USPS Ground Advantage rates for your ecommerce storeHow do I migrate from first class / parcel select / retail ground to ground advantage?
- AI Smart importMake importing data simpler with automated matching
- USPS new policy on invalid shipping labelsAt risk of losing packages when intentionally or accidentally using a voided label or a label over 30 days old.
- How to change default shipping settings for my storeSet default shipping methods, package types, dimensions, weights, and more per store
- How to reconcile stock for an itemMaking inventory adjustments with specific reasons
- Can I log in to multiple devices at the same time?Can I share my account or be logged in to my account in two different places?
- Using Amazon Shipping with SKULabsHow to fetch SWA rates within SKULabs
- Orders and Shipping Exported fields and their meanings
- Is SKULabs Compatible with BigCommerce V3?Upgrading from BigCommerce's V2 to V3?
- What is a SKU and the information it should contain?Should I put order or location specific data in my product SKUs?
- How do I approve orders to ship?How can I specify which orders ship each day?
- What is the Difference between EasyPost and Shipstation?Can I use Shipstation with SKULabs?
- How do I replenish my warehouse or storefront each day?Inventory replenishment transfer orders
- Insights - Users calculationsHow the data is calculated on Insights page Users
- How to replenish inventory for order fulfillmentHow to prepare inventory for daily shipping using replenishment orders
- How to enable payment capture in SKULabsLightweight payment capture with SKULabs
- How to eliminate the 3% credit/debit card surcharge feeHow can I set up payment through ACH?
- SKULabs Staycation PlanCan I put my SKULabs account on hold or pause it for a few months?
- How do I share my entire screen on Google Meet?How to share your entire screen on a Google Meet on a Mac or Apple computer
- How to Grant SKULabs Support in Your Account.Where can I enable Skulabs to access my account for help or support?
- What are SKULabs USPS Discounts? Can I bring my negotiated rates?
- Can SKULabs add tracking links for manual shipments?Here is the completed list of carrier which SKULabs adds tracking hyper links
- SKULabs outbound cost sync to Shopify
- DNS address could not be foundDNS_PROBE_STARTED or 404 errors page can't be found