FAQ
Frequently asked questions
222 articles
- How to hold and release shipment notifications with "Release orders upon scan"Learn how to delay shipment notifications to your sales channel and release them when you're ready using the "Release orders upon scan" setting.
- BigCommerce orders with missing variants after setting up subscriptions with Rebillia
- Troubleshooting email notifications in SKULabsFix issues with shipped emails not sending, CC recipients not receiving copies, domain blocked errors, Postmark errors, and PO email failures in SKULabs.
- Why aren't my orders importing into SKULabs?Troubleshoot orders that aren't appearing in SKULabs — including sync settings, order status filters, archived orders, listing sync issues, and channel-specific causes.
- How to use SKULabs reporting and insights for inventory planningLearn how to use SKULabs' built-in reports and Insights tools to identify slow-moving stock, forecast stockouts, set reorder points, and make smarter purchasing decisions.
- How to handle a partial shipment in SKULabsLearn how to ship part of an order now and fulfill the remaining items later, without losing track of what's still outstanding.
- Packing slip troubleshooting and customization guideFix common packing slip issues and customize what appears on your packing slips: customer notes vs internal notes (NOTES, CHANNEL_INTERNAL_NOTES, SKULABS_CUSTOMER_FACING_NOTES, customerNotes), tags, locations, kits, dropship items, and more.
- Does SKULabs ship my orders?
- How to Reach Out for Help in SKULabsWhat is the preferred method of contact and what type of support does my plan offer?
- How to use scales in SKULabs
- How do I sync with a supplier inventory feed or 3PL inventory feed?
- How can I generate a CI1 CCI Canadian Customs Invoice?
- How to set up Auto-Deduct rulesAutomatically deducting orders shipped outside of SKULabs
- Scan to tag ordersHow to tag orders during fulfillment with a barcode scanner
- What are listing rules?
- Should I remove, delete, or unlink old variant products on my sales channel?How and why to avoid repurposing SKUs or unlinking historical or missing variant listings. How to handle old products?
- Amazon error - "we cannot process this request because your account is still being setup or there is an issue with the account. Please log in to Seller Central for more details."
- Language localization support with SKULabsHow to change language on SKULabs webpages Chrome, Safari, Microsoft Edge and Firefox
- Amazon buyer requested cancellations in SKULabsHow SKULabs flags Amazon orders with a buyer cancellation request (Cancellation Requested tag and order note), how to stop them from shipping, and how to handle the request in Seller…
- How to connect UPS with Shippo
- How to import ship by dates from ShopifyHow to import ship by dates and delivery dates from Shopify into SKULabs using order note attributes (additional details) from a delivery date app, and which attribute names and date…
- How items are assigned to locations automaticallyWhy are new locations being added to my warehouses?
- How to add items not offered on my sales channel to an orderHow to add any item in the SKULabs catalog to a sales channel order
- How do I contact SKULabs?SKULabs Phone Number, Call SKULabs, Contact SKULabs Support, Sales, Billing
- Why does Shopify say "SKULabs sent a shipping confirmation email"?The Shopify timeline note means SKULabs asked Shopify to send Shopify's own shipping email. How to turn it on or off.
- How does insurance work with EasyPost?EasyPost shipping insurance
- How to sort items on the order picking interfaceHow SKULabs sorts items when picking, and how to change the sort with flags in the Manual Orders store's pick list template
- Tax IdentifiersLearn how to manage tax identifiers and apply them to shipments.
- How to track inventory stored in WFS or other 3PL warehousesHow to track and automatically deduct Walmart WFS or other 3PL orders
- How to import line item customizations into SKULabs from my sales channel?Importing extra information about a line item
- FAQ: The name on my emails coming from SKULabs is incorrect
- How can I protect my customers PII using automated order redaction in SKULabs?
- How to customize shipping labels
- How to set up a Pop Up Shop or POS for your stores and events
- Download the SKULabs App (iOS/Android)Google play store, apple app store, iOS, android, Samsung, iPhone, iPad, iTouch, tablet, mobile phone
- How can I stop SKULabs from importing inventory when new products come in?
- How to set dry ice weight to shipments
- How to change the status of orders
- Boxify in SKULabsSKULabs reads the Boxify packing summary on Shopify orders and fills in the boxes, dimensions and weights when you ship
- Does SKULabs support Fedex One Rates with EasyPost?I don't see FedEx One Rates when I rate shipments via EasyPost
- Does SKULabs work with Amazon Multi-Channel Fulfillment (MCF) or help me dropship my orders using FBA?
- How do I schedule pickups with my carrier?
- Can I purchase labels through eBay from SKULabs?eBay shipping labels, eBay International Shipping (formerly Global Shipping Program)
- Disconnected orderWhy edited or combined orders stop receiving channel updates, and how to reconnect them with Revert edits or Separate orders
- How to import Walmart Fulfillment Services (WFS) and 3PL orders from WalmartImport Walmart WFS (Walmart Fulfillment Services) and other 3PL-fulfilled Walmart orders into SKULabs with the Import 3PL/WFS (non-seller fulfilled) orders store setting, and how those orders are tagged.
- How do I sell different grades or quality of the same product?Sell different versions of a product e.g. new vs. used or refurbished items in SKULabs
- How do I fix scientific notation and formatting issues in Excel?Excel rounding or incorrectly formatting long numbers, skus, barcodes, and numbers over 15 digits.
- How long can I stay signed into SKULabs?How long does SKULabs keep me logged in
- Does SKULabs offer pay-on-use return labels?Making the most of pay on use return labels
- Can SKULabs be used offline?Network connection, wifi, internet, disconnected, red refresh icon, error
- Flash selling with SKULabs
- How can I disable inventory alerts by CSV?Turn off low stock alerts for many items at once with the Items stock import, using the alert level -999999
- How to correct vertical alignment of barcodes on Avery label templates
- How is inventory for POS (Point-of-Sale) orders processed?How SKULabs auto-deducts inventory for Shopify POS and Square point-of-sale (in-store) orders, which store settings control it, and why a POS order might not be deducted.
- How to include federal tax ID on customs documents generated by FedEx and UPS
- Using and Managing TagsItem tags, orders tags, customer tags, PO tags, import tags from sales channel, import or edit tags by CSV file
- EasyPost - Payment Options and FeesEasyPost plans, label fees, payment options, and card fees for SKULabs users: Free Access vs Bring Your Own Carrier Account, and address validation fees.
- Copying products between Shopify storesCopy products between Shopify stores with a Shopify app, then let SKULabs import and link the new listings
- Onboarding to a new platform when you have orders in progressHow to onboard to SKULabs with partially shipped or partially fulfilled orders
- Why can't I ship FedEx Ground to this address?What is FedEx Home Delivery?
- How is Goods on Hand calculated?How the Goods on Hand number on Inventory Insights is calculated, and why it can look too high or too low.
- Does SKULabs integrate with Instagram, Facebook or Google Shopping?No direct integration; sell on Instagram, Facebook and Google through your Shopify store and SKULabs imports those orders
- Does SKULabs offer discounts on USPS, DHL or FedEx? Can I bring my own accounts instead?
- FedEx Error: Choose another method, PRIORITY_OVERNIGHT is not available for this package.
- How do I change my default address validation provider?Which address validation providers SKULabs uses (Shippo, fallback FedEx, or EasyPost) and how to validate an address with a specific provider from Edit order.
- Where can I find sync reports?
- How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?Ship to APO, FPO and DPO military addresses with USPS: customs forms, military address format (AA, AE, AP), and a shipping rule that sets your military shipping method.
- How do I use Yubikey for 2FA with SKULabs?Yubikey OTP 2FA second factor authentication
- How do I enable UPS Ground Saver (formerly SurePost)?How to get UPS Ground Saver (SurePost) rates in SKULabs
- Can I upload a logo for my packing slips?upload logo for packing slip
- How can I automatically print a return label to include in the box when I ship an order?Printing a return label along with shipping labels
- Why do I keep having to reset my password?
- Why are SEKO labels printing duplicate address fields?
- What is a "customer facing" note type?Learn what customer facing notes are and how to use them.
- Serial management in SKULabs
- How to prevent the import of specific tags on your ordersRemove transaction id tags or other tags using rules
- How to manage preconfigured kits
- Does SKULabs integrate with EDI?Does SKULabs support EDI? No direct EDI connection: route EDI orders and purchase orders into SKULabs through an EDI partner using the API.
- Branding / logo options for shippingWhere you can add your logo and branding in SKULabs (store logo on packing slips, emails and purchase orders) and why shipping labels can't carry your logo, for direct carriers,…
- What release cycles / versions of SKULabs are there? Can I revert an update or opt-in to preview upcoming changes?
- How to manually send shipment notification
- Why is inventory for one region overwriting another region on Amazon? What is a Global SKU?Global SKU overwriting inventory
- Configuring your store to update the shipped order status in SKULabs
- How to re-enable automatic mark as shipped defaults
- FedEx Commercial Invoice with Letterhead and SignatureHow to add your letterhead and signature images to FedEx commercial invoices (customs documents) in SKULabs through EasyPost, why FedEx V2 accounts must print the invoice instead, and how to…
- FedEx Advantage EnrollmentGet discounted FedEx shipping rates with FedEx Advantage, then use that FedEx account in SKULabs directly (FedEx V2) or through EasyPost or Shippo.
- Does SKULabs support Global-E?How to process externally shipped orders within SKULabs
- How to reauthorize SHIFT4SHOP (3dcart) access credentialsReconnect a Shift4Shop (formerly 3dcart) store to SKULabs when its access expires: get a new public key in SKULabs, re-add SKULabs in Shift4Shop's REST API module, then fetch a new…
- What mobile devices does SKULabs support?Which phones, tablets, and browsers work with SKULabs: Chrome 120+, Safari 16+ (iOS 16+), Edge 126+, Firefox 115+, plus Android scanner tips.
- How to automatically print packing slips and shpping labels togetherPrint shipping labels and packing slips together
- How to set a shipping cutoff time or schedule shipments for MondayHow do I keep shipping for tomorrow after I print my manifests?
- Does SKULabs support QR, Data Matrix, or other 2D barcodes?Yes, SKULabs supports QR and other 2D barcodes.
- SKULabs Enterprise Returns PortalHow the SKULabs returns portal works, how to enable and set it up, and what a customer return creates in SKULabs
- How to identify orders missing tracking information
- Tracking accurate inventory for orders of assorted, surprise, mystery, or random items.
- How to merge itemsMerge duplicate items to link listings from two items together
- FedEx Error: Number of Commodities exceeds min or max limit.
- How to create and configure kitsConfiguring your catalogs kits and kit components
- Easypost error - Manifesting only required for Print-as-you-go customers
- DHL Express - rates error after connecting to SKULabs
- How to automatically remove items from a warehouse when they are sold out.Remove items from warehouses when stock becomes 0
- Amazon Buy Shipping SFP - FedEx One Rate Saturday DeliverySKULabs shows only the Buy Shipping services Amazon offers your account. Ask Amazon to add FedEx One Rate Saturday Delivery.
- Customs declaration contents typesCustoms merchandise, returned goods, documents, gift, sample, other
- Stamps error: Create Label Error: Total value of customs line items cannot exceed declared valueCreate Label Error: Value of customs line item must be a positive numeric value 99999.99 or less
- Can I connect my CRM to SKULabs?How to share data between your CRM and SKULabs: connect the CRM to your sales channel, use Zendesk Sell, or build on the SKULabs API and webhooks
- Easypost Error: Invalid number of products
- BigCommerce Orders StatusImporting BigCommerce orders with custom statuses
- How to edit an order in SKULabsEditing orders edit order change address update address modify order items
- Does SKULabs support UPS Simple Rate?SKULabs does not request UPS Simple Rate pricing. UPS labels in SKULabs are rated at your account's standard or negotiated UPS rates.
- Endicia Error - Missing or invalid element: MailpieceShape. (Log ID: 35718)
- FedEx Error: Inactive customer accountFedEx Account is not active / Inactive Fed Ex Account
- Managing price listsCreating pricing tiers for your customers in SKULabs
- How to remove old printers from printer selectionHow to disable old or unused printers
- Can I ship orders to a PO Box using non-USPS carriers?Which carriers' rates are blocked for a P.O. box address, and why
- How to view print queue and completed jobs
- How to link orders with unlinked listingsStep-by-step instruction on how to link orders with unlinked listings
- ParcelForce "Authentication failed" errorFix the ParcelForce "Authentication failed" error when shipping through EasyPost in SKULabs: update your ParcelForce expressLink production credentials or Department ID in your EasyPost carrier settings.
- EasyPost: Unable to complete shipment purchase
- How is the from address determined for a shipment?The three addresses on a shipping label, how SKULabs picks the from and return address, and how rules override them
- How to recreate a kit as an itemHow to change a kit into an item
- How to update item SKUs in SKULabs from sales channel SKUsUpdating your SKULabs catalog to reflect changes made on your Sales Channel
- Should I import Shopify pending orders?Why SKULabs imports pending Shopify orders, how to stop it, and the safeguards that keep them from shipping
- How to ship with FedEx Ground Economy (formerly FedEx SmartPost)Connect FedEx Ground Economy (formerly SmartPost) to SKULabs: pick your SmartPost hub on a direct FedEx (FedEx V2) carrier account, or connect a FedEx SmartPost account through EasyPost.
- How to import historical orders from my sales channelImport old orders from your sales channel into SKULabs: how far back a normal sync goes, the custom historical order import service, and the monthly summary orders alternative for sales…
- How can I test the next release of SKULabs prior to release?test skulabs
- What to do when your account is flagged for fraud at EasyPost
- How to enable Cost AveragingDynamically changing cost for items with different rates on purchase orders
- How to send partial and complete shipment emails to customers from SKULabsSend partial and complete shipment (tracking) emails to customers from SKULabs, with the SKULabs shipment notification email and Automatically send shipment notifications store settings.
- How to disable manual verification for pickers/shippersRequire scan verification for users during fulfillment
- How to add DHL Express carrier through Shippo
- The contacts pageViewing and managing your customer contacts.
- Page scrolls to the top during item verification on iPhone or iPadWhy the order page jumps back to the top while you scan items on an iPhone or iPad (iOS), and what to do for orders with many items.
- How to import Kits in bulk using CSVUsing the Kits import function to import kits in bulk
- How to void shipments on ordersVoiding shipments and shipping labels for orders
- Basic reports and insightsThe built-in reports in SKULabs on every plan (inventory history, kits summary, order summaries, scan reports, shipping audit, backorder report, automation report emails), and which plans include advanced Insights reporting.
- How to connect Royal Mail account to SKULabsConnect Royal Mail (v3) through EasyPost
- Shipment notification (Mark as shipped)How to mark orders as shipped
- How to complete the customs form
- How to add additional barcodes to items and kitsAlternate barcodes and extra barcodes for items and kits in SKULabs
- How to use advanced order filtersHow to hide or include orders with specific tags from the order list
- Why are my pick lists or packing slips printing with very small or very large text?Small fonts on picking lists, packing slips, and 4x6 templates
- Why are there missing listings from my BigCommerce or Shift4Shop (formerly 3dcart) store?
- How do I get the on-screen keyboard to show on iOS while a scanner is connected?turn off scanner open keyboard ipod ipad ios
- How to set filters and manage filter presetsHow do I set and reset filters?
- How to view an order's channel statusHow to use the Channel Status column
- How do I get calculated shipping rates from SKULabs into my Ecommerce channel during checkout?
- How do I change my store's origin and return address?Edit a store's origin and return addresses, use a different return address, and override them with shipping rules
- Alternative to the SKULabs Print Client: Print locally without a print preview popup using Chrome on Windows (Not Recommended)Using Kiosk printing in Chrome on Windows
- How SKULabs safely imports unpaid orders to avoid overselling without allowing accidental shippingSKULabs supports unpaid / pending order sync with Amazon, Shopify, eBay and most other channels
- How to add or edit the from address printed on shipping labels
- How to manage backorder fulfillment
- How can I bring attention to notes or warn shippers prior to shipping?
- How to handle digital / virtual / coupons / non-shippable items on orders.
- Why is retrieving rates or creating shipping labels taking a long time?Why shipping rates or labels are slow in SKULabs (a carrier or integration such as Amazon, EasyPost or Shippo is slow to reply), how to tell which carrier, how to…
- Pages printing in reverse orderHow to change the order and orientation of how pages print
- What personal information is held by SKULabs?GDPR, CCPA, Redaction, Redact, Update, Request personal information be removed.
- How to add a manual shipment to an order
- How to run listings sync for your storesHow to import listings into SKULabs by running a listings sync
- System Requirements & Recommended Hardware DevicesEquip your team with the best tools for the job.
- Activating and deactivating sync for a storeTurning on a store's auto-synchronization feature
- Amazon marketplaces and regions supported by SKULabsWhich Amazon marketplaces SKULabs supports (US, Canada, UK, Germany, Japan, Australia and more), with each marketplace's region, country code and MarketplaceId. Amazon Ireland and South Africa are not supported yet.
- How to import contacts to SKULabsUsing the Import/Export Contacts page to keep your customers closer
- How to find which orders are reserving an item's stockUsing the Past Orders section to view item's with reserved stock quantity
- How to update Amazon Handling Time (Fulfillment Latency) for Amazon and Walmart Fulfillment Lag TimeHow to update Amazon fulfillment latency when pushing stock. Walmart requires fulfillment lag time for Canada marketplace listings.
- Electronic customs documents for FedEx international shipmentFedEx international shipments: when to print the Commercial Invoice (customs document) and what the ETD mark on a FedEx label means, for FedEx V2 and older FedEx V1 accounts.
- How can I start using the Batch feature?Get started with SKULabs batch picking: what the Batch feature does, which plans include it, first batch settings, starting a batch, and how guided steps, reverse scanning and paper packing…
- Why are there missing listings on my order?What are missing listings and variants and how to handle them.
- Insights Feature Overview
- How do I cancel a customer's order?Should you cancel an order in SKULabs or on the sales channel?
- What scales does SKULabs Print & Scale client support?USB shipping scales that work with the SKULabs Print & Scale client, and how to set one up
- Setting up a safety stock strategySteps for enabling safety stock reservation
- How to connect CouriersPlease to SKULabs using EasyPost
- How do I delete or deactivate users?Deactivate a user to remove their access and stop billing for them; reactivate them later. Users can't be deleted.
- Why are product updates like SKU changes not reflected in SKULabs?How to update or change SKULabs item information to reflect changes made on your sales channels
- What to do if Amazon is displaying and selling an FBM offer for an inactive and/or out-of-stock listings on Seller Central
- How can I see all of my Processing orders?Why filters hide orders from view, and how to fix it.
- Amazon/Walmart - Where are my new listings? Why do I have missing listings?Walmart missing listings, amazon missing listings skus
- Is SKULabs integrated with _____? (sales channels, carriers and apps)List of the sales channels, marketplaces, accounting apps, shipping carriers and other integrations SKULabs supports
- Can I connect more than one of the same store?Connecting multiple stores multiple channels of the same type. Connect more than one ebay, shopify, amazon, etsy, walmart, bigcommerce store
- How to accept preorders and backordersA good preorder workflow can help you build product buzz without overselling or under-fulfilling.
- What are the different types of sync supported by SKULabs?Learn the types of Sync offered by SKULabs.
- What is our phone number?How can I call SKULabs?
- How can I get assistance in an emergency?What counts as an urgent issue and how to reach SKULabs support right away, including after hours
- What user permissions and roles are available?
- What is an invalid address? What is the red house icon next to order numbers?What the red house icon (invalid address) means in SKULabs, which addresses get validated, how to override the address type on an order, and how to fix invalid addresses in…
- Why is my warehouse / store phone number or email address on my customer's labels?Shipping labels print email address and phone number on labels
- Does SKULabs support Amazon Seller-Fulfilled Prime?SKULabs has excellent support for both Amazon and Amazon Seller-Fulfilled Prime orders.
- How can I remove a shipping method or option?Disable, hide or remove a shipping method (for example Media Mail or a slow or expensive service) under Settings > Shipping > Enabled methods so it is left out of…
- How can I prevent Shopify dropshipped items from appearing on my orders in SKULabs?The distributor system can control dropshipped items, or you can use virtual items to skip their import onto orders.
- How do I add a carrier account to SKULabs?Every way to connect a shipping carrier to SKULabs, with links to each setup guide
- How can I prevent items I've dropshipped from being included on orders from BigCommerce?SKULabs offers two special "bin picking numbers" to help you control items you dropship outside of SKULabs
- Does SKULabs support Amazon Canada / UK / etc?Does SKULabs support Amazon in Canada UK Germany etc?
- Does SKULabs support eBay UK / Canada / etc?eBay sites SKULabs supports: US, Motors, Canada, UK, Ireland, Australia, Austria, Belgium, France, Germany, Italy, Netherlands, Spain, Switzerland, Poland, Hong Kong, Malaysia, Philippines, Singapore
- Error purchasing the shipment: Error, Missing or Invalid Vendor Collection ID Number.What a Vendor Collection ID is, which destinations ask for it, and how to add it to shipments in SKULabs
- How does SKULabs import Shopify products?
- How to Pick Pack and Ship using both SKULabs and ShipStationManaging shipping and inventory with SKULabs while using ShipStation
- Setting your store's custom line item policyHow to create listings and link items from missing order line items.
- What is the "Clear out FBM inventory on this FBA listing" tool?
- How to get USPS Ground Advantage rates for your ecommerce storeReplace discontinued First-Class Package / Parcel Select / Retail Ground methods with USPS Ground Advantage
- AI Smart importMake importing data simpler with automated matching
- USPS new policy on invalid shipping labelsAt risk of losing packages when intentionally or accidentally using a voided label or a label over 30 days old.
- How to change default shipping settings for my storeSet default shipping methods, package types, dimensions, weights, and more per store
- How to reconcile stock for an itemMaking inventory adjustments with specific reasons
- Can I log in to multiple devices at the same time?Can I share my account or be logged in to my account in two different places?
- Using Amazon Shipping with SKULabsHow to get Amazon Shipping (Shipping with Amazon, SWA, Amazon Shipping Ground) rates for your Amazon orders in SKULabs, and what to check when the rates don't show.
- Orders and Shipping Exported fields and their meaningsWhat every column in the Orders export and Shipments export CSV files means
- Is SKULabs Compatible with BigCommerce V3?Upgrading from BigCommerce's V2 to V3?
- What is a SKU and the information it should contain?Should I put order or location specific data in my product SKUs?
- How do I approve orders to ship?How can I specify which orders ship each day?
- What is the Difference between EasyPost and Shipstation?EasyPost vs ShipStation in SKULabs: EasyPost and Shippo are label providers inside SKULabs alongside direct carrier connections, while ShipStation is a separate shipping app that SKULabs can sync shipments from.
- How do I replenish my warehouse or storefront each day?Inventory replenishment transfer orders
- Insights - Users calculationsHow the data is calculated on Insights page Users
- How to replenish inventory for order fulfillmentHow to prepare inventory for daily shipping using replenishment orders
- How to enable payment capture in SKULabsLightweight payment capture with SKULabs
- How to eliminate the 3% credit/debit card surcharge feeAvoid the 3% card processing fee by paying your SKULabs bill by US bank account (ACH), SEPA, or pre-authorized debit
- SKULabs Staycation PlanPut your SKULabs account on hold or pause it for a season with a Staycation plan: your data stays, syncs stop, and you pay much less.
- How do I share my entire screen on Google Meet?How to share your entire screen on a Google Meet on a Mac or Apple computer
- How to Grant SKULabs Support in Your Account.Where can I enable Skulabs to access my account for help or support?
- What are SKULabs USPS Discounts? Can I bring my negotiated rates?
- Can SKULabs add tracking links for manual shipments?Here is the completed list of carrier which SKULabs adds tracking hyper links
- SKULabs outbound cost sync to Shopify
- DNS address could not be foundFix "This site can't be reached", DNS_PROBE_STARTED and page-not-found errors when opening SKULabs