The SKULabs returns portal lets your customers start a return themselves. They look up their order, pick the items to return, and for US returns get a prepaid return label, without contacting your team. It handles the basics well. It is not a full returns management product with exchanges, refunds or return reasons.
Availability
The returns portal is an add-on and must be enabled on your plan. Contact SKULabs support to add it. Without it, customers see "Your plan does not include access to the returns portal."
Set it up
Go to Settings > Advanced > Return Portal.
Choose the shipping Method for return labels, and the default package Dimensions and Weight to use for them. Click Save. Until these are saved, US returns fail with "This account does not have configured returns portal settings."
Under Return portal links, copy the link for each store. Add it to a page on your website (for example, your returns policy page) or share it with customers.
Make sure each store has a return address set in its store settings. Return labels are addressed to it.
Which orders and items can be returned
The customer finds the order with its order number and the email address on the order.
Only orders shipped in the last 60 days can be returned.
To make an item non-returnable, add a custom field named Returnable with the value No to the item.
What happens when a customer submits a return
SKULabs creates an RMA on the order, numbered like RMA-1001-1 (order number, then a count).
If both the customer and your store's return address are in the US, SKULabs buys a return label with your chosen method and package settings. The customer gets a printable RMA form together with the label.
For other countries, the RMA is created but no label is purchased. Send the customer return instructions yourself.
You then receive the returned items against the RMA in SKULabs as usual.
Tip: whatever returns tool you use, a dedicated returns bin that you process once a day or week keeps returns from piling up.