UPS renamed SurePost to UPS Ground Saver at the end of 2024. It is a separate UPS service, so UPS must enable it on your UPS account before you can get rates. Contact your UPS representative if you are not sure it is enabled.
Direct UPS connection (recommended)
Connect UPS to SKULabs if you have not already. See How to connect your UPS account to SKULabs.
Go to Settings > Shipping > Carrier accounts and edit your UPS account.
Check Enable Rates for Ground Saver (SurePost) and save. This setting is off by default.
Ground Saver rates then appear alongside your other UPS rates. SKULabs requests the lightweight Ground Saver service for packages of 1 lb or less and regular Ground Saver for heavier packages.
Good to know:
Ground Saver rates are not requested for multi-piece shipments.
The direct UPS connection does not ship to PO Boxes, even with Ground Saver. Use USPS for PO Box addresses.
UPS through EasyPost
If you use UPS through EasyPost, contact EasyPost at support@easypost.com to enable Ground Saver, and include the email address used to create your EasyPost account. Once EasyPost confirms, add the carrier from the add carriers page in SKULabs by choosing EasyPost as the type.