For an urgent issue, call 1 (800) 243-2986. Outside working hours, leave a detailed message with a good callback number and the after-hours team will get back to you.
What counts as urgent
Please keep the phone line for issues that stop your operation right now, for example:
You can't log in to SKULabs, or SKULabs won't load for your team.
Your team can't ship: labels fail for every carrier you have connected.
Orders stopped importing from a sales channel, or stock sync stopped, and you're at risk of overselling.
For everything else (how-to questions, single orders, settings changes), use the chat icon in SKULabs or email support@skulabs.com. You'll see the expected response time before you start a chat.
What to include
Your company name and the store affected
What's failing and when it started
An example order number and the exact error message, if there is one
If the problem is a carrier or marketplace outage, see What do I do when a carrier or provider of shipping labels goes down/offline? For all other ways to reach us, see How do I contact SKULabs?