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How do I ship to military addresses or fix inconsistent military address behavior in SKULabs?

Ship to APO, FPO and DPO military addresses with USPS: customs forms, military address format (AA, AE, AP), and a shipping rule that sets your military shipping method.

SKULabs supports shipping to military addresses (APO, FPO and DPO) using USPS.

Customs form for APO, FPO and DPO shipments

In most cases you are required to fill out a customs form even when one is not explicitly required for in-person shipments at the post office, for example a shipment to a domestic base.

In some cases you may need to use the Toggle Customs button to forcibly enable a customs form and ensure there is at least one item on the customs form with quantity, origin, and other details included. See our article on "how to complete a customs form".

How to format an APO, FPO or DPO military address

Do you have a military order that is not behaving the same as your others? Edit the address to make sure the information is filled out according to the USPS guidelines. This is the leading cause of differences in behavior. SKULabs corrects for some but not all mistakes in military address formatting where it is safe to do so. A few tips:

  • Do not include the host country's name, its state or province, or the base's city, as the package might be routed through the host country's mail system.

  • Use only APO, DPO or FPO as the "city".

  • Use only the matching two-letter AA, AE or AP code as the "state".

  • The country should ALWAYS be set to "US" / United States.

If you're still having trouble with a military shipment, please contact SKULabs support with an order number so we can take a closer look with you.

Shipping rule to set a default method for military addresses

Shipping rules make shipping easier for your team by selecting the service to use when a military address is detected.

To set a default method for military addresses, set up a shipping rule as follows:

  • Add a filter: State code is in the following list (one per line), with these three codes, one per line: AA, AE, AP

  • Add a filter: Country code equals US

  • Add the action Set method and choose the method you want.

Note: Do not add GU to the list. GU is Guam, a civilian US territory, so the rule would also give your civilian Guam orders the military method.

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