Letterhead and signature options are required for some countries and FedEx tries to enforce this. SKULabs supports generating FedEx customs documents (commercial invoices) with letterhead and signature for FedEx connected through EasyPost.
Using FedEx V2 (direct FedEx connection)? These steps don't apply to FedEx V2. SKULabs can't add letterhead and signature images to FedEx V2 shipments yet, and FedEx V2 labels don't use electronic trade documents (ETD). Print the Commercial Invoice and include it with each international shipment. See Electronic customs documents for FedEx international shipment.
Here are the countries that require letterhead/signature options:
How to add letterhead and signature to FedEx invoices (EasyPost)
If you haven't already, connect FedEx to SKULabs via EasyPost.
Contact SKULabs support and request your EasyPost carrier account ID.
Prepare letterhead and signature PNG files "letterhead.png" and "signature.png" with maximum dimensions 700px wide by 50px tall.
Email support@easypost.com with the instructions below.
After your images are uploaded, open the Carrier Accounts page, edit your FedEx (EasyPost) account, and pick the IMAGE_X numbers you gave EasyPost in Letterhead Image and Signature Image.
How to contact EasyPost about your letterhead images
Use the following template:
Carrier Account: ca_123xxxxxxxxxxxxxxxxxxxx321
IMAGE_1 - letterhead - letterhead.png
IMAGE_2 - signature - signature.png
EasyPost can upload up to 5 images (IMAGE_1 through IMAGE_5) that should be max 700x50px in PNG format.
We recommend you send EasyPost one letterhead and one signature but you may have different requirements for different countries.
Be sure to specify *which* image you want to be IMAGE_1 through IMAGE_5 to make configuration easier.
Still having issues? Suppress ETD
Certain destinations do not support COMMERCIAL_INVOICE or ETD at all. For these shipments through EasyPost, set Suppress ETD to Yes on the ship screen. To do this automatically, create a shipping rule with the action Suppress ETD (EasyPost).
When you suppress ETD, you need to manually attach all applicable customs forms and commercial invoices to the package.