What the TikTok Shop integration does
SKULabs connects directly to TikTok Shop. Once your shop is connected, SKULabs:
Imports your TikTok Shop orders so you can pick, pack and ship them with the rest of your orders.
Imports your TikTok products as listings (names, variants, SKUs, images, prices, weight and dimensions) and links them to your SKULabs items.
Pushes stock from SKULabs to TikTok with stock sync, per TikTok warehouse if your shop has more than one.
Pushes prices to TikTok if you turn on price sync.
Marks orders shipped on TikTok, or buys TikTok Shipping labels for orders TikTok ships.
Reads your Fulfilled by TikTok (FBT) stock into a TikTok warehouse in SKULabs.
How to connect your TikTok Shop
Go to Settings > Stores and add a new store. Choose TikTok.
Click Authorize SKULabs and sign in to TikTok Shop. Approve the access SKULabs asks for.
Back in SKULabs, the button changes to Authorized. If your TikTok account has more than one shop, choose the shop in Target Shop.
Save the store, then set the options below.
If the connection expires, edit the store and click Authorize SKULabs again. SKULabs reconnects the same shop. See How to reauthorize my store, sales channel, or marketplace?
Order import settings
Setting | Default | What it does |
Statuses | Blank (recommended) | The TikTok order statuses to import, one per line. When blank, SKULabs imports orders that are Awaiting Shipment, Awaiting Collection or Partially Shipping. |
Maximum order age (days) | 30 | Open orders older than this are archived. Set it to at least the longest time an order can stay open. |
Import "On Hold" orders | Off | Also imports orders TikTok has on hold. They get the Hold - Channel tag until TikTok releases them. |
Import shipped and cancelled orders | On | Keeps orders up to date when TikTok ships or cancels them, so they do not stay open in SKULabs. |
Import shipping type onto orders as tag | On | Tags each order TikTok Shipping or Seller Shipping. |
Creator sample orders import as normal orders with the TikTok Sample Order tag.
Shipping TikTok orders
TikTok orders ship one of two ways: TikTok Shipping (you buy the label through TikTok with the Tiktok Shipping carrier) or Seller Shipping (you ship with your own carrier and SKULabs sends the tracking to TikTok). SKULabs only offers the carriers that fit each order. For the full guide, see TikTok Shop shipping in SKULabs: TikTok Shipping vs Seller Shipping.
Listings, stock and price sync
Listings: run a listings sync on the store to import your TikTok products and link them to SKULabs items by SKU.
Stock: turn on stock sync for the store under Settings > Inventory > Stock Sync. See What is stock sync?
More than one TikTok warehouse: if multi-warehouse is on in your TikTok shop, edit the store in Stock Sync and, under Linked Warehouses, check the SKULabs warehouses for each TikTok warehouse. SKULabs then sends each TikTok warehouse its own quantity.
Prices: turn on price sync under Settings > Inventory > Price & Cost Sync. SKULabs updates the variant price, including sale prices.
Fulfilled by TikTok (FBT) stock
If TikTok stores some of your stock in its own warehouses (FBT), SKULabs can show that stock in a separate warehouse so you know what TikTok holds:
Go to Inventory > Warehouses and add a warehouse.
Set Type to TikTok and choose your TikTok store.
Save.
SKULabs then reads the FBT stock from TikTok about every 10 minutes and updates that warehouse, matching items by SKU. This runs only while automatic order sync is on for the store. To see FBT stock in the inventory table, turn on the FBT column. Orders fulfilled by TikTok are shipped by TikTok, so you do not buy labels for them.
FAQs
Why are some TikTok orders missing?
Check the order's status in TikTok. By default SKULabs imports Awaiting Shipment, Awaiting Collection and Partially Shipping orders. Orders on hold need Import "On Hold" orders, and orders older than Maximum order age (days) are not imported.
Why does a TikTok order show a hidden name and street?
TikTok hides the buyer's details on US orders that TikTok ships. SKULabs does not flag these as bad addresses, and the TikTok label has the full address.
Why is the TikTok option missing when I add a warehouse?
The TikTok warehouse type appears only after a TikTok store is connected.
Do I need to type a carrier name when I mark an order shipped?
No. For Seller Shipping orders SKULabs sends the carrier and tracking number from the shipment. TikTok only accepts carriers it supports, so use a supported carrier.