Two ways TikTok Shop orders ship
Every TikTok Shop order has a shipping type, set by TikTok from your warehouse settings in TikTok Seller Center. SKULabs reads it on each order and ships the order the right way:
Shipping type | Who provides the label | How to ship it in SKULabs |
TikTok Shipping | TikTok. You buy a discounted label through TikTok. | Use the Tiktok Shipping carrier account. TikTok already has the tracking, so SKULabs does not send it again. |
Seller Shipping | You, with your own carrier account (USPS, UPS, FedEx and others). | Use any of your own carriers. SKULabs marks the order shipped on TikTok with the tracking number. |
Orders fulfilled by TikTok (FBT) are shipped by TikTok's warehouse and need no label from you.
Tag orders by shipping type
Your TikTok store has the setting Import shipping type onto orders as tag. It is on by default. When it is on, SKULabs tags each TikTok order:
TikTok Shipping for TikTok-shipped orders.
Seller Shipping for seller-shipped orders.
Use these tags to filter the Orders page, or as the condition in shipping rules, for example "if the order has the Seller Shipping tag, set the shipping method to USPS Ground Advantage". To change the setting, go to Settings > Stores and edit the TikTok store.
Set up TikTok Shipping labels
Connect your TikTok Shop store to SKULabs.
Go to Settings > Shipping and add a carrier account.
Choose Tiktok Shipping as the carrier type and select your TikTok store. No account number or password is needed; SKULabs uses the store connection.
Save.
The Tiktok Shipping carrier account can only be used by TikTok stores. Its services include USPS, UPS and FedEx options, but which services and prices you get for an order comes from TikTok.
Shipping a TikTok order
Open the order and click Rates.
SKULabs shows only the carriers that fit the order: a TikTok Shipping order gets only Tiktok Shipping rates, and a Seller Shipping order gets only your own carriers. Least Expensive follows the same rule.
Pick a rate and ship. SKULabs buys the label and prints it.
Shipping rules and presets work too. If a rule or preset picks a Tiktok Shipping service, SKULabs looks up the matching live TikTok service when you ship, because TikTok issues a new service ID for every order.
SKULabs stops a wrong carrier before buying a label. If you try to ship with a carrier that does not fit the order, you see one of these messages and no label is bought:
"This order uses TikTok Shipping. TikTok manages the label and tracking for these orders, so it cannot be shipped with an external carrier. Select the TikTok Shipping carrier for this order instead."
"This order is not a TikTok Shipping order, so it cannot ship with the TikTok Shipping carrier. Select an external carrier (USPS, UPS, FedEx, etc.) for this order instead."
Hidden buyer addresses
For US orders shipped by TikTok (TikTok Shipping and FBT), TikTok hides the buyer's name, street, city and full phone number. SKULabs shows what TikTok sends and does not flag these orders as bad addresses, so they still go into batches and ship normally. The label TikTok creates has the full address. Seller Shipping orders have the full address in SKULabs.
Other TikTok order tags
Hold - Channel: the order is on hold in TikTok. The tag is removed when TikTok releases the hold.
TikTok Sample Order: a free sample order for a creator. It ships like a normal order; use the tag to find or filter samples.
FAQs
I get "The selected shipping service is not available for this order. Please re-fetch rates and try again."
The service picked by your rule or preset is not offered by TikTok for this order. Click Rates, choose one of the services TikTok returns, and ship.
Can I use my own UPS or USPS account on a TikTok Shipping order?
No. TikTok manages the label and tracking for these orders, and TikTok does not accept tracking from another carrier.
Why are there no Tiktok Shipping rates on some orders?
The order is a Seller Shipping order. Ship it with your own carrier.
Where do I change an order's shipping type?
In TikTok Seller Center. The shipping type comes from TikTok and SKULabs cannot change it.