What each number on the SKULabs dashboard means: the Fulfillment card, Sync Channels, Stock Alerts, Shipping Report and the Orders table. The dashboard is available to users with the Manager role or higher.
What "today" means: today runs from midnight to midnight in your time zone (your user profile time zone, or the account time zone if yours is not set). Numbers refresh about once a minute.
Fulfillment card
The Fulfillment card has two parts: Orders and Shipped. If you have more than one active store, use the All stores filter at the top of the card to show only some stores. The store filter applies to the whole card, including the badges.
Orders
A live view of your open orders plus what shipped today. The date picker does not change this part.
Total orders: not started + in progress + shipped today. The line below shows the same total in units (items).
not started: open orders that have not been started yet.
in progress: every other open order, including paused and partially shipped orders.
shipped today: orders shipped since midnight.
Open orders are orders still processing that are not shipped or cancelled. Orders tagged Hold - Archived are not counted. Kits count as their component units, and dropshipped lines are not counted as units.
Overdue and due today badges: the red overdue badge counts open orders whose ship-by date has passed, and the yellow due today badge counts open orders due to ship today. Orders without a ship-by date are in neither. Click a badge to see the list of those orders. A badge is hidden when its count is 0.
Shipped
How many orders and units you shipped in the period you pick with the Ship date picker: Today (the default), Yesterday, Last 7 days, Last week, This month, Last month, or a custom range on the calendar.
The chip next to the number compares your shipped orders with the previous period, for example +12 compared to yesterday. For Today and This month it compares with the same point in time (yesterday up to the current hour, or last month up to today), so the comparison is fair while the day or month is still running.
The line below shows the full previous period's orders and units.
The icon next to Shipped opens the Shipped tab of your Orders page for the same dates.
FBA orders and point-of-sale orders are not counted as shipped. Shipped units come from the order's shipments; voided labels, return labels and packaging are not counted.
Sync Channels
One card per active store with a tile for each sync: ORDERS, STOCK and LISTINGS (Xero shows ORDERS, LISTINGS, INVOICES and BILLS). Under each tile is how long ago it last synced successfully. "disabled" means that sync is turned off, and "Not yet run" means listings have never been imported.
The bar at the top counts tiles (not stores) in each status:
Success: the sync is up to date.
Delayed: orders or stock have not synced for more than 20 minutes, or listings have not been refreshed for more than 7 days or have never been imported.
Error: orders or stock have not synced for 90 minutes or more, or the last sync failed. Hover the tile to see the error and a link to the sync report.
Disabled: the sync is turned off or has never run.
Click a tile to run it:
ORDERS imports orders from your store now.
LISTINGS imports listings from your store now.
STOCK does not run a normal sync. SKULabs already pushes stock automatically; this button re-pushes every listing on the channel, which can take hours. Only use it as a last resort.
If a store shows Delayed or Error, open the store's settings and check that sync is enabled and the store's credentials are still valid. See also Why aren't my orders importing into SKULabs?
Stock Alerts
Items whose on-hand quantity in a warehouse location is at or below their alert level. Each row shows the item, warehouse, location, tags, suppliers, on hand, alert level and Incoming (quantity still to be received on open purchase orders for that warehouse). Rows are red when on hand is below 0 and amber when on hand is below the alert level. You can filter by warehouse, tags and suppliers, or search by name or SKU. See How to set item stock alert levels.
Shipping Report
Shown to Admin users only. For each store it shows packages, sales, postage and postage as a share of sales for the period you pick (Today by default).
Orders table
At the bottom of the page, three tabs list your open orders: Unshipped, Overdue and Due Today. Each row shows the order, store, customer, priority, status, how many items are fulfillable, amount and ship-by date. The Store filter and date picker in the Fulfillment card do not apply to this table. The Unshipped count does not include orders already shipped today, so it can be lower than the Fulfillment card's total.
Frequently asked questions
Why does the Fulfillment total differ from my Orders page?
The Fulfillment total includes orders shipped today, and it leaves out orders tagged Hold - Archived. The Processing tab on the Orders page only lists orders still waiting to ship.
What does "Cleared" mean? Why is a cleared order still in progress?
"Cleared" means all items in the order have been picked and verified, but it has not shipped yet. It stays open, and counts as in progress, until it is shipped.
Why are my Listings tiles Delayed?
Listings sync does not run on its own by default. Run it by clicking the LISTINGS tile, or schedule it under Settings > Advanced > Automation.