By default, SKULabs automatically sends a shipment notification (marks the order as shipped and sends tracking) to your sales channel when you create a shipping label or record a manual shipment.
Sending shipment notifications is something every shopping cart and marketplace sometimes struggles with. Amazon famously could not process even its own mark as shipped requests from Seller Central around Thanksgiving 2020.
Does SKULabs retry sending tracking to my store?
Yes. When a sales channel has trouble marking an order shipped, SKULabs automatically retries the request. If a request can't be retried, or fails too many times, you'll need to resend it yourself. This is simple, and it's easy to find the problem orders:
The order is tagged 📦🔇 (failed shipment notification). On older accounts this tag was called Failed Mark as Shipped.
The order doesn't have a green check mark in the Notified column on the Orders list.
For stores set up to import orders with a "shipped" status for updates, the order may be on the Shipped tab in SKULabs, but its channel status doesn't say "shipped".
How to resend tracking (shipment notifications) to your store
Then send the shipment notification manually, for one order or in bulk.
Amazon notes
SKULabs sends Amazon shipment confirmations in one of two ways:
Real time: through Amazon's shipment confirmation API. Amazon usually shows the tracking right away. We are turning this on for stores gradually.
Feed: the standard method, and the fallback when real-time confirmation can't be used. Feeds can take up to 24 hours to process in the worst case, and Amazon won't investigate delays shorter than 24 hours.
For Amazon orders, SKULabs can't void a shipment or change its tracking on Amazon. Make those changes manually in Amazon Seller Central. For example, if you re-ship an order, update the tracking inside Amazon yourself.