What Square returns sync does
Square returns sync (Square refunds sync) brings returns made in Square into SKULabs automatically. For each Square return, SKULabs creates a return (RMA) on the original order, marks the items as received, and puts them back in stock. You no longer need to receive Square returns by hand.
It picks up:
Refunded returns to a card, cash or another payment method.
Returns refunded to a gift card or store credit.
Exchanges and other returns with no refund. These are found from the Square return itself, so they are restocked too.
Square returns sync is off by default. Turn it on for each Square store.
How to turn it on
Go to Settings > Stores and edit your Square store.
Check Import returns.
In Maximum Return age (days), set how far back to look for returns. The default is 30.
Save.
SKULabs then checks Square for new returns in the background. Maximum Return age (days) counts from the date of the return, not the date of the order, so a recent return on an older order is still imported.
If you have more than one Square store under the same Square account, each store imports only the returns from its own Square location. A store whose Square location is missing or no longer exists is skipped until you choose its location again in the store settings.
What SKULabs creates for each return
A return (RMA) on the original order, with status Received. The RMA number is the order number followed by "Refund-" or "Return-" and a short ID, so each Square return is imported only once.
The refund reason from Square, in the return notes.
A link to the order in your Square dashboard.
Stock added back to the warehouse the order was deducted from. If the store links Square locations to SKULabs warehouses, SKULabs only restocks into a warehouse linked to that location.
You can see the returns on the order page, in the Returns panel.
When a return is not restocked
SKULabs still creates the return but does not add stock, and writes the reason in the return notes, when:
The order was never shipped in SKULabs and your account deducts stock per shipment. The note says "Restocked return/refund detected prior to shipping. Manually receive the return/refund in SKULabs."
SKULabs cannot tell which warehouse to restock, for example because the Square location is not linked to a warehouse. The note names the SKUs with missing warehouse links.
In both cases, open the return on the order and receive it by hand into the right warehouse. To link Square locations to warehouses, go to Settings > Inventory > Stock Sync and edit the Square store.
Re-sync the returns of one order
If a return is missing on an order, open the order and click Re-sync returns in the Returns panel. SKULabs checks Square again for that order only. The button shows only for Square and Shopify stores with Import returns turned on.
Checking what was imported
Each returns sync writes a Sync Reports entry that lists every return it found, with the order number, RMA number and status. A status such as "Skipped - Order not found" means the original order is not in SKULabs, for example because it is older than the store's order import window or belongs to another Square location.
FAQs
Why was my Square return not imported?
Check that Import returns is on, that the return is within Maximum Return age (days), and that the original order exists in SKULabs under the same store. Then click Re-sync returns on the order. Sync Reports show the reason for any skipped return.
Will a gift card refund restock the item?
Yes. Returns refunded to a gift card or store credit are imported and restocked like any other refund.
Does an exchange restock the returned item?
Yes. The returned item of an exchange is imported as a return and restocked, even though no money was refunded.
Why did the return come in without stock being added?
Read the return notes. The order was either never shipped in SKULabs, or SKULabs could not find a linked warehouse. Receive the return by hand.
Does this send anything back to Square?
No. Returns sync only reads returns from Square. Square stock is updated by stock sync as usual.
Using Shopify? See Shopify Returns Sync. Setting up Square for the first time? See How to use a Square POS system with SKULabs.