SKULabs lets you add insurance to a shipment when you buy the label. This article explains the difference between carrier coverage and insurance, how to insure shipments automatically, and where to find insurance charges.
Carrier coverage vs shipping insurance
Many carrier services include some liability coverage. That coverage is handled by the carrier, and the carrier decides whether a claim is paid. Shipping insurance is a separate policy you buy for the package, usually with its own claims process. Check your carrier's or insurance provider's terms to see what each one covers, for example packages stolen after delivery.
How to insure a single shipment
Open the order and start a shipment.
In the ship window, turn on Insurance and enter the amount to insure. This is the value you want covered, not the price of the insurance.
Buy the label as usual.
For carriers connected through EasyPost or Shippo, the Insurance option uses the EasyPost or Shippo insurance policy. For UPS and FedEx through EasyPost, and UPS, FedEx and OnTrac through Shippo, you can instead turn on Direct Insurance to buy the carrier's own coverage.
How to insure shipments automatically
Option 1: store setting. Go to Settings > Stores, click your store, expand Shipping defaults and settings, and enter an amount in Insure shipments over:. SKULabs then turns on insurance for shipments whose order value is at or above that amount. Use a low amount to insure almost every shipment. The same panel has Signature shipments over: to require a signature automatically.
Option 2: shipping rules. Go to Settings > Shipping > Rules and create a rule with one of these actions:
Set insured value: insure a fixed amount.
Set insured value to order value: insure the order total.
Set insured value to order value multiplied by specified currency rate: insure the order total converted by a rate you enter.
Set direct insured value and its order value versions: use carrier insurance for supported carriers through EasyPost and Shippo.
Add Set signature to the same rule if you also want a signature on those shipments.
Where to see insurance charges
Insurance costs are charged by the provider that sells it (EasyPost, Shippo or your carrier) when the label is created. Some carriers show insurance as part of the rate, and others charge it separately, so the rate shown in SKULabs may not change when you turn insurance on.
EasyPost: sign in to your EasyPost account and open the Insurance page to see insured shipments.
The Insurance page in the EasyPost dashboard
SKULabs export: go to Import/Export > Shipping, pick a date range and stores, and export your shipments. The file includes an Insurance column.
How to file an insurance claim
File claims with the provider that sold the insurance. For EasyPost insurance, see How does insurance work with EasyPost?. For Shippo or carrier insurance, use the claims process on the Shippo or carrier website. For pricing or negotiated insurance rates, contact the insurance provider.