SKULabs imports gift details from sales channels that send them. Where the gift details show up depends on the channel.
Gift orders, gift messages and gift wrap by channel
Amazon: orders marked as a gift get the Gift tag. The gift message is added to the order notes, and the gift wrap choice is added to the internal notes. Both also show on the item.
Etsy: gift orders show Marked as gift and Needs gift wrap: Yes/No in the internal notes. The gift message is added to the order notes.
BigCommerce: the gift wrap option and gift message show on the item they apply to.
Gift Options allows customers to indicate an order is a gift. By default, when customers indicate that an order is a gift, the product prices will not appear on the packing slip. However, customers can elect to include prices. The buyer's choices will show on the packing slip available in the Manage Orders page. If you create your own packing slips, you will need to manage the messaging and product price display.
How to hide prices on gift packing slips
SKULabs does not hide prices on gift orders automatically. To leave prices off gift packing slips, edit your packing slip template so it hides prices when the order has the Gift tag. LiquidJS packing slip templates can read the order's tags. Contact SKULabs support if you need help changing your template.
For channels that don't send a gift tag, you can add a Gift tag yourself, or use a rule to set it, for example when the order notes contain the word "gift".
Not seeing gift details?
Send our support team an example order number. We'll check whether your channel sends gift details in a way SKULabs can detect.