SKULabs stores a copy of your account data in your browser (browser "site data"). If the browser can't store enough data, you may see a Quota Exceeded error, fail to sign in, or see missing data, pages or charts. How much a website can store depends on free disk space on your device and on what other websites and ads already use.
Follow these steps one by one. Check if the problem is fixed after each step.
Check that your device and browser are supported and up to date
See System requirements for supported browsers. To update:
Chrome: Menu (top right) > Help > About Google Chrome. See Update Google Chrome.
Firefox: Menu (top right) > Help > About Firefox. See Update Firefox.
Safari (Mac): Safari updates with macOS. See Update macOS on Mac.
iPhone and iPad: update iOS or iPadOS in Settings > General > Software Update, and update the SKULabs app in the App Store.
Reload caches
If you can sign in but data is missing, open the Troubleshooting page and click Reload caches. This reloads your account data into the browser and refreshes every open SKULabs tab in this browser.
Clear your browser's cache and site data (including cookies)
iPhone and iPad, including the SKULabs app from the App Store
Android, including the SKULabs app from Google Play
Firefox: allow history
In Firefox settings, make sure Never remember history and Always use private browsing mode are off. These options limit the storage Firefox gives SKULabs.
Create a new browser profile
Firefox: turn off Enhanced Tracking Protection for SKULabs
Free up disk space
Delete large files you don't need, then empty the recycle bin or trash. Keep at least a few gigabytes free on your main drive. If you still can't sign in, restart the device so the space is fully reclaimed.
Mobile app users: try the browser
Open app.skulabs.com in Chrome or Safari on your device.
Try a private window
Extensions or other site data can interfere with the storage SKULabs uses. Most extensions are off in a private window, so try private or incognito mode (also on mobile):
Try another browser
This shows whether the problem is only in your current browser. You can usually switch back after a short time.
Very large catalogs: Quota Exceeded can also happen when an account nears the 150,000 item limit. We recommend staying under 100,000 items.
Page not found or "DNS address could not be found"
These errors usually come from your computer or network, not SKULabs. See DNS address could not be found to flush your DNS cache and restart your modem and router.
Still having problems? Use the chat icon at the bottom right to chat with us.